01Why apply instead of checking out instantly?
Hubly is in a guided B2B rollout. Before taking payment, we verify the business question, provider stack, and first source-to-outcome path so both sides know what the initial proof should be.
02What is a Hub?
A Hub is one public customer-facing destination. A business can use Hubs for the operation, customer-facing team members, departments, locations, offers, or campaigns—all inside the same Workspace.
03Who should choose Independent?
Independent is for one person with one customer-facing Hub. You can see where visitors came from, what they did, connect one tool that verifies real results, and get one recommended next step every 30 days.
04Which plan fits one location with a larger team?
Single location includes one physical operation, up to 15 Hubs, five members, and three confirmed-outcome connections. Multi-location is for organizations that own several operations and need cross-location evidence, permissions, approvals, and several active experiments.
05What is the difference between Multi-location and Agency?
Choose Multi-location when your organization owns the operations. Choose Agency when separate clients own the businesses and grant your team access to manage them.
06Will every booking, phone, CRM, or POS provider connect?
Not automatically. We verify provider compatibility before promising a connector. If the evidence path is not reliable, we will say so before onboarding.
07Does an agency own its clients' Hubs?
No. The client Workspace always owns its Hubs and history. A client may keep paying for its own plan, or the agency may sponsor its Hubs from the Agency plan's 50-Hub allowance. Self-paying client Hubs do not consume that allowance, and either side can end delegated access.
08What happens when an agency sponsors a client?
Monthly sponsorship begins at the client's next renewal by default, so there is no double billing. An annual client keeps its paid service through the annual term, then sponsorship begins at renewal. If sponsorship ends, the client keeps ownership and receives a 14-day grace period to resume its own subscription.
09What happens after the founding period?
Your founding rate is protected for 12 months. You can cancel at any time during the first 90 days, and there is no setup fee.